Responsibilities:
• General Support (Level 1): Handling user inquiries via chat, email, and other support channels.
• Technical Support (Level 2): Resolving technical issues for clients (platform problems, orders, etc.).
• KYC/AML Support (Level 2): Assisting users with verification procedures and regulatory compliance.
• General Support (Level 1): Providing guidance on exchange products and services.
• Technical Support (Level 2): Escalating complex technical issues to specialized departments.
• VIP Support (Level 2-3): Assisting high-value clients, resolving their issues promptly, and providing personalized service.
• Blockchain Support (Level 3): Advanced technical support related to blockchain transactions, smart contracts, and decentralized solutions.
Requirements:
• Experience in customer support (preferably in crypto or fintech).
• English proficiency at B2+ level (additional languages are a plus).
• Understanding of cryptocurrency and blockchain fundamentals.
• Ability to work in a team and quickly find solutions for clients.
• Willingness to work in shifts, including weekends and holidays.
Preferred Qualifications:
• Experience working on cryptocurrency exchanges.
• Knowledge of KYC/AML procedures.
• Familiarity with Zendesk, Freshdesk, or other support systems.
What We Offer:
• Flexible work schedule.
• Competitive salary + performance-based bonuses.
• Opportunities for career growth in the crypto industry.
• Friendly team and strong support from colleagues.
Apply at this link – https://docs.google.com/forms/d/1smclTK0-twEjhwCEEIIU9l8XYydyTos8KdCSRXe5gVs
